Privacy Policy
ARTICLE 1 - PERSONAL INFORMATION COLLECTED
Ordering and browsing our site: When you make a purchase or create a customer account on our site, as part of our buying and selling process, we collect the personal information you provide to us that is necessary to prepare and deliver your package, such as your name, address and e-mail address, mailing address and telephone number.
This order data is passed on to our logistics service providers who prepare and transport the package to you. They have absolutely no right to use your data for anything other than processing your order and must delete this data from their computer system after processing. If you choose to have your order delivered outside of Europe, your data, such as your postal address, is necessarily passed on to the logistics services of the carrier who will deliver to you in that country.
When you browse our site, we automatically receive the Internet Protocol (IP) address of your computer, which enables us to obtain more details about the browser and operating system you are using. In addition, data may be stored in or retrieved from your browser, usually in the form of cookies. They collect information about you, your preferences or your device and browser. They are usually set as a response to actions you have taken that constitute a request for services (e.g. ordering).
Emails: If you have decided to follow the myVeggie adventure by email (via the form on our website or by checking the corresponding box in the purchase process), we use your email address to send you news about myVeggie (new products, events, live shows, igtv, meetings, seminars (non-exhaustive list), organised by myVeggie) or to communicate information about your purchase or browsing history on our website. Please note that if you no longer wish to receive these emails, you may unsubscribe at any time by clicking on the "unsubscribe" link at the bottom of the emails or by contacting us at contacts@myVeggie.fr. This will take effect immediately. The emailing tool we use is American. It complies with the principles of the EU-US and Swiss-US Data Protection Shield. In addition, and as a processor, this emailing tool is required to comply with the legal requirements of the General Data Protection Regulation (GDPR).
Audience measurement: We use audience analysis tools (such as Google Analytics) to better understand the activity on our site, how you react, to improve the performance of our site so that it corresponds as much as possible to your uses. As such, we provide these tools with data on your browsing history on our site and information on products ordered. All data handled for statistical purposes outside Europe is completely anonymised.
Product reviews: Your email address, your name, first name and your order reference are transmitted to our partner who will send you a review form by email. Your email address is not published on our site when your review is published. This data is not passed on to any other company and is only used for the purpose of evaluating your experience with our products.
Advertising: Like many of our peers, advertising cookies are set when you visit our site and then display targeted advertising messages when you browse other sites. The data collected is anonymous and is only used for advertising purposes.
How long is my personal data kept? The length of time we keep personal data depends on our business needs and legal obligations. In the case of product purchases, we will retain your data for as long as it is necessary for the purposes for which it was collected (e.g. managing the business relationship between you and us), and for any other related purposes such as tracking our stock but in compliance with applicable data security and retention legislation. If you agree to receive emails from myVeggie to follow our adventure, your data is kept until you request to unsubscribe or delete your personal data, or after a certain period of time without activity (for a maximum of 3 years from the last contact (e.g. clicking in one of our emails).
If you create a customer account, the data will be kept until you send us a request to delete it or after a period of inactivity on your part (for a maximum of 3 years from the end of the business relationship (e.g. last order) or last contact (e.g. click in one of our emails). When you contact us to obtain information about our products or our brand, or when you apply for a job, the data is kept for a maximum of 3 years from the date of collection or the last contact at your initiative.
ARTICLE 2 - CONSENT
How do you obtain my consent? When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we will assume that you consent to the collection and use of your information for that purpose only. If we ask you to provide your personal information for any other reason, such as marketing purposes, we will ask you directly for your express consent, or we will give you the opportunity to decline.
How do I withdraw my consent? If, after you have given us your consent, you change your mind and no longer consent to our contacting you, collecting your information or disclosing it, you may notify us by contacting us at contacts@myveggie.fr or by mail at: myVeggie - 21 rue de la Talaudière - 42000 Saint-Etienne, France
ARTICLE 3 - COOKIES
When you browse our site or place an order, data may be stored in or retrieved from your browser, usually in the form of cookies. A cookie is a small text file stored by your computer, tablet or smartphone browser that stores user data to facilitate navigation and enable certain other features. We use first-party cookies, set by myVeggie for the proper functioning of our site, most of which cannot be disabled in our systems. They are used to remember information you enter in forms on our site so that you do not have to re-enter it each time you use our site, and to manage and secure access to your account or shopping cart.
The following is a non-exhaustive list of cookies related to the operation of our site:
- session_id: unique session identifier, allows WordPress to store information about your session (referrer, landing page, etc.). - WordPress_visit: no data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits. - WordPress_uniq: no data held, expires at midnight (depending on visitor location) the next day. Calculates the number of visits to a shop per unique customer. - cart: unique identifier, persists for 2 weeks, stores your shopping cart information. - secure_session_id: unique session identifier - storefront_digest: unique identifier, undefined if the shop has a password, it is used to know if the current visitor has access. - More information here: https: //fr.WordPress.com/legal/cookies
We also use third-party cookies set by our partners. These third-party cookies are managed directly by the companies that issue them and must also comply with data protection regulations.
- audience measurement cookies: to evaluate the number of visits to the site (number of visits, pages viewed, shopping cart abandonment, etc.) and to improve our performance - advertising cookies: to provide you with advertising content related to your interest in the brand, the products and the myVeggie adventure
Opposing cookies: You can set your browser to notify you of the existence of cookies or to block them. If you choose to block these cookies, certain features of our site may be affected (such as keeping items in your shopping cart). If you wish to delete cookies from your web browser, you can follow the instructions below:
Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari: https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
Chrome : http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Most of these cookies expire when you terminate your visit to our sites. Others have a longer life span, not exceeding 13 months, in accordance with the regulations in force. However, some cookies are exempt from the requirement to obtain consent (e.g. cookies that last longer than 13 months). You can also block third-party cookies:
- More information here: https: //www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser - If you no longer wish to see our advertisements on social networks, we advise you to access the "settings" section and then "advertising preferences". - There are also opt-out platforms for advertising cookies such as http://optout.networkadvertising.org/ or http://www.youronlinechoices.com/ or via the blue AdChoices icon. - More information on Google cookies: https: //policies.google.com/privacy
ARTICLE 4 - DISCLOSURE
We will disclose your personal information if we are required to do so by law or if you breach our terms and conditions of sale and use or to protect our rights, property or safety and those of others. We have taken precautions to comply with the General Data Protection Regulation (GDPR). We will therefore not share your personal information with third parties without your prior consent (except as provided above). As explained above, your information may be shared with trusted third parties who assist us in the administration and operation of our site, provided that these partners agree to keep the information confidential. And only data that does not allow you to be directly identified (e.g. cookies) may be passed on to our partners for marketing or advertising purposes. You can of course decide to object to this.
ARTICLE 5 - WORDPRESS
Our shop is hosted on WordPress. They provide us with the online e-commerce platform that allows us to sell you our services and products. Your data is stored in the WordPress data storage system and databases, and in the general WordPress application. Your data is stored on a secure server protected by a firewall.
Payment: If you make your purchase through a direct payment gateway, then WordPress will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is retained for as long as necessary to complete your order. Once your order has been completed, the purchase transaction information is deleted.
All direct payment gateways are PCI-DSS compliant, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express and Discover. The PCI-DSS requirements ensure the secure processing of credit card data by our shop and its service providers. For more information, please see the WordPress Terms of Service or Privacy Policy.
ARTICLE 6 - SERVICES PROVIDED BY THIRD PARTIES
Generally, the third party providers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us. However, some third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.
With respect to these suppliers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information. You should keep in mind that some suppliers may be located or have facilities located in a different jurisdiction than you or we do. So if you decide to proceed with a transaction that requires the services of a third party supplier, your information may be governed by the laws of the jurisdiction in which that supplier is located or the jurisdiction in which its facilities are located.Once you leave our shop site or are redirected to a third party website or application, you are no longer governed by this Privacy Policy or our website's Terms and Conditions of Sale and Use.
Links : You may leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.
ARTICLE 7 - SAFETY
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or destroyed in an inappropriate manner. If you provide us with your credit card information, it will be encrypted through the use of Secure Sockets Layer (SSL) and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all of the requirements of the PCI-DSS and implement additional generally accepted industry standards.
Finally, we recommend that you adopt the following security measures to improve your security on the Internet: - When creating an account, use a minimum of 8 characters for your password, mixing letters (upper and lower case) and numbers. Do not use your name, or other personal data that can be easily obtained. - Keep your passwords confidential and avoid using the same password for several accounts
ARTICLE 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor in your care to use this website.
ARTICLE 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to change this privacy policy at any time, so please check it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make changes to the content of this policy, we will notify you here that it has been updated, so that you will know what information we collect, how we use it, and under what circumstances, if any, we disclose it. If our shop is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION In accordance with the General Data Protection Regulation (GDPR), if you wish to: access, correct, amend, limit, challenge the accuracy of, delete any personal information we have about you, lodge a complaint, object to the processing, unsubscribe from our emails, exercise your right to transparency and portability of your personal data, or if you simply wish to have more information on these matters, contact our Privacy Standards Officer at contacts@myveggie.fr or by post at myVeggie - 21 rue de la Talaudière- 42000 Saint-Etienne. To exercise these rights, simply provide us with your full name, address, email and proof of identity.
